Our policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return/refund.
You may want to return your order due to any of the following reasons:
- Damaged - The product is damaged in delivery
- Defective - The product does not function as described in its manufacturer specification
- Incorrect/wrong item - Not the product the customer ordered (e.g. wrong size or wrong color)
- Missing items/parts - Missing items/parts as indicated in the packaging
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- Returned item must be shipped back to us within five (5) calendar days.
- You have proof of purchase (order number, buying invoice, delivery note or bank statement)
- The items must be in good condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
If these requirements are not satisfied, we reserve the right not to offer an exchange or refund.